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General FAQs
How do I care for my cookware?
We recommend hand-washing your cookware to preserve its finish. For heavy-duty stainless steel, a gentle cycle is safe. Avoid abrasive cleaners or steel wool.
What is your shipping policy?
We offer Australia-wide shipping on all orders. Standard delivery takes 3-5 business days. Express shipping is available for an additional fee for urgent deliveries.
Are your appliances energy efficient?
Absolutely. We prioritize high-performance technology that reduces energy consumption without compromising on heat retention or cooking precision.
Can I return or exchange items?
We offer a 30-day satisfaction guarantee. Items must be unused and in original packaging to qualify for a full refund or exchange. Contact us for details.
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